Komori America has restructured its service department to better align its operations with the company’s Vision 20/20 initiative.
Vision 20/20 is driven by a mission to, ‘meet the needs of a changing print industry with products that drive greater efficiency and proactive service that exceeds customer expectations.’
Komori’s entire service team will proactively implement tenets core to two Japanese manufacturing principles, Kaizen and Toyota Production Systems (TPS). Kaizen is an approach to continuous, incremental improvement based on a philosophical belief that everything, even things working well, can be improved. TPS, which uses Kaizen as one of its core business principles, is a production system developed to ensure a company is providing the best quality, lowest cost and shortest lead time through the elimination of waste.
As part of the restructure, Komori America has promoted Henning Matz as director of service and bolstered the team with the support of Daniel Shinomiya and Isamu Sato.
Komori America president Meishi Tsuya commented: ‘We are excited about this organizational restructure as it will allow us to aggressively implement a service strategy that makes it possible to test and introduce process improvements that streamline business processes.
‘The ultimate goal is to be more responsive to customer needs and expectations.’