Bobst brings web-fed services to the UK

Bobst’s UK customers can now benefit from support from a dedicated team based at the company’s UK and Ireland headquarters in Redditch. The move to deliver services at a more localized level is part of a wider company project, the Business Unit Services Transformation Program, to ‘place customer satisfaction and efficiency at the core of all Bobst business activities’. The project will see more than 200 service technicians recruited globally to ensure customers around the world.

Graham Dolan, who heads up web-fed technical sales for Bobst UK & Ireland, said: ‘We are bringing together more than 70 years of printing experience and combining this with an equal length of time spent at the forefront of conversion technology to offer web-fed services in the UK for the very first time. We are committed to developing new technology and offering equipment and services to our customers that keeps them ahead of their competitors.

‘Our web-fed converting lines can be configured to meet the exact needs of the customer and by ensuring the optimization of every part of the converting process, offer outstanding cut-to-crease, print-to-cut and print-to-emboss accuracy, along with handling options to meet every in-plant need.’

In addition to the new web-fed service offering, Bobst UK & Ireland is now overseeing web-fed spare parts. Previously, web-fed services, spare parts and technical support had only been available from Bobst Bielefeld in Germany, formerly Fischer & Krecke, and Bobst San Giorgio in Italy, formerly Rotomec).

‘Since Fischer & Krecke and Rotomec moved under the global Bobst umbrella in 2012, it has become apparent that UK support has been necessary to ensure that we are offering a cohesive service that supports our long term business strategy and objectives,’ continued Dolan.

‘By bringing the spare parts department to the UK, customers no longer have to wait for them to be delivered from Italy or Germany and have access to a technical support team on their doorstep. Machine downtime is minimized, customer issues are resolved efficiently and any training needs are identified and quickly provided for.’

Dolan joined Bobst in 2001 as a senior technician and has develop its technical services support team. As well as overseeing all web-fed projects, he provides technical support to Bobst customers.