KBA Service Select program receives boost

KBA’s Service Select program encompasses an array of packages and offerings that can be customized to a customer’s exact needs and budgets. Programs can be scheduled for one day or multiple days to on-going visits. Product solutions include: statistical analysis, in which a complete analysis of press error codes, operating methods, speeds and production numbers takes place; evaluation programs for production, workflow, color management, pressroom and press operating procedures, with follow-up programs for training needs; training and education initiatives designed to meet the needs of customers for optimizing press operation or learning new processes such as UV, coating and others; machine audits that provide a complete and comprehensive mechanical and electrical press assessment; check and print one-day quick-check analysis of major press components; remote maintenance via on-going 24/7 online and phone support with operational machine reports and troubleshooting; and relocation programs, which help customers with complete stop-to-start relocation planning to optimize their plant workflow and productivity.

Service Select press upgrades are also available, covering the installation of control and colorimetry systems or later networking, installations of additional printing units or a UV upgrade.

KBA Service Select customers in North America have given their views on the program as a means to proactively identify critical function areas that may be influencing productivity.

Greg Acuff, engineering and maintenance manager at California’s Graphic Packaging International, said: ‘The KBA resources dedicated themselves to seeing that the press came up after the service, including working the next two days troubleshooting the various start-up issues that occurred as a result of so much being done during the compressed period of this maintenance event. KBA’s Stefan Schwarz is able to communicate with customer personnel at all levels, from entry-level technician to plant manager. 

‘Having Stefan as a member of the Service Select program team worked well since he was able to organize conflicting priorities and at times act as a buffer or go-between for personnel, all of whom were trying to accomplish assigned goals, and redirect these resources to other tasks that didn’t necessarily conflict.’

Mike Tsai, president of K-1 Packaging Group, also of California, said: ‘We are very pleased with the service offered by KBA field technicians. We feel that KBA makes a good effort to assist the customer in times of need. Its field technicians are the ones that maintain a strong relationship with the customer. KBA and its service department are doing a great job.’

James Gordon, president of Winston Packaging in North Carolina, added: ‘We are so grateful and appreciative to the entire KBA service team. Within hours of a major crash, Josh from the KBA service team was on-site and ordering parts. This sense of urgency continued all the way through the repair. When we began to run the press again today we were back on-line without printing issues. Vic and Kevin stated how structurally sound this press must be to take a crash the size of this one and start back into printing without print quality issues. I am amazed at how well the KBA service department handled this major crash and I have a stronger respect for KBA than ever.’