QuadTech and Caltronic announce new enhancements to Service Advantage program in Brazil

Printers enrolled in the enhanced Service Advantage program can utilize specialized technical phone support and regular pre-scheduled visits to keep QuadTech´s equipment at peak production levels.

Discounts on parts, service, software upgrades, training and priority for service calls are other features of the new plan.

The amount of these discounts is determined by the support level selected by the printer – silver, gold or platinum.

The announcement of the Service Advantage enhancements follows an announcement in May, unveiling a new structure in Brazil for sales and technical support, in which printers benefit from the convenience of local currency, local language and fast response from local technicians.

Ranjan Singh, QuadTech's international service manager, said: ‘We understand the high cost of downtime for a printer.

‘These enhancements to Service Advantage in Brazil will set up our customers to prevent problems before they start, operate at peak efficiency, and eliminate budget surprises.’

Vitor Caldana (pictured), Caltronic's service and project manager, added: ‘Caltronic is bringing its philosophy of service to the QuadTech line. With the new Service Advantage contracts, we take care of the printer´s need for constant support and enable our customers to select the best cost/benefit plan for their business.’