QuadTech updates service offering

Service Advantage is QuadTech’s tiered structure that allows printers to choose the most cost-effective levels of service and support agreements to match budgets and business needs. The program also includes substantial discounts for software upgrades, spare parts, field service labor rates, training, around-the-clock technical phone support, and system-specific preventive maintenance.

The previously offered Silver, Gold and Platinum levels have been enhanced with additional discounts, 24-hour technical phone support all year, remote services for systems on QuadTech’s Icon platform and other added features. New Add-on Plus+ Optional Services are also available, designed to optimize and extend the useful life of systems.

The new level, Titanium, provides top priority remote and on-site service, including technician travel costs, and has been created to provide printers with total peace of mind that their service needs are covered with no budget surprises. QuadTech said this means their overall plan contract spend is much more cost-effective than purchasing service, support, spare parts and maintenance off-contract on an as-needed basis.

Glynis Grochowski, service business manager at QuadTech, said: ‘QuadTech’s technology is robust and well-engineered for longevity in the harsh pressroom environment. When you invest in advanced automation tools, having that technology perform at its absolute peak for as long as you own it will have a huge impact on your waste savings, quality performance and ongoing bottom line.

‘Any printer can tell you about the high cost of down time. We’re taking our Service Advantage program to yet another level to provide fast access to technical support by phone, online, and on-site in-person, along with enhanced remote capabilities that are unique in our industry.’