Martin Automatic to strengthen European presence

Martin Automatic, the American manufacturer of splicing, rewinding and tension control systems, has announced moves to further strengthen its European presence.  In a move to provide added support to its customers across Europe, David Wright, vice president of Martin Automatic, pointed to a recent personnel appointment at Martin Automatic Europe GmbH, whose office is in Bretzfeld, Germany.

‘Gabrielle Dankwerth has been appointed to the position of Contract Administrator, making her an important communication link between our European customers and headquarters in Rockford, USA. In addition, Kerry Beard, who joined Martin Automatic at the beginning of 2007, and is based in our US headquarters, speaks fluent German.  His role is to provide internal support for the European sales team,’ he explained.

Wright added that Martin Automatic already has a sales manager serving customers in Scandinavia, as well as experienced regional sales managers based in the UK and in Spain who support customers in these strategically important markets.

New resources are not limited to the sales side, according to Wright, who added that Martin Automatic prides itself on the level of support it offers to its customers.  He said: ‘As we expand our global business, we shall continue to develop our network of technical advice and support. The Martin Automatic Europe GmbH service technician is based in Germany and he is supported by contract service technicians who have been trained to work on Martin equipment.’

Martin Automatic Europe GmbH is also in the process of recruiting a new service manager to provide customers with telephone support, and coordinate all service work in Europe. ‘And, of course, the Martin Automatic service team in the USA is always ready to provide support,’ he concluded.