Esko, a provider of integrated hardware and software for the packaging and label industries, has appointed Michael Ollitervo-Murphy as senior customer success director for the EMEA region.
Joining Esko with over 25 years of experience in business strategy and customer experience development from the software, financial services, and telecoms industries, Ollitervo-Murphy will have overall responsibility for the EMEA packaging suppliers software service organization. His role includes managing software deployment, training, remote support, e-support, solution services, and customer success operations.
‘Our strategy at Esko is to ensure the customer is at the center of everything we do,’ commented Eddy Fadel, vice president of Esko EMEA. ‘Michael brings extraordinary skills to our organization to ensure we are always maximizing our customers’ opportunities to digitize, automate and connect for business success.
‘His ethos aligns with ours in that customer success is a cross-functional responsibility. With his appointment, we are seeking to create a seamless approach across the business, supported by a culture of empowerment and ownership, meaning our teams can maintain a customer-centric mentality at all times. Michael’s new role will allow him to work across all touchpoints in our company to challenge convention and drive new levels of customer engagement and experience, enabling business growth. Importantly, he has driven tangible results for his previous employers in sales conversion and customer loyalty and retention, which we’re really excited to learn about.’
Ollitervo-Murphy, added: ‘I believe that the critical success factor in driving customer success is all about putting people first every time – both our colleagues and customers. It’s obvious that happy, motivated people deliver better service, resulting in happy customers and, ultimately, business growth. We have some great product and service solutions at Esko, and I’m delighted to be leading the charge in delivering a new level of customer experience and success for all.’