Web-to-print specialist Infigo Software has formed a partnership with US-based Devia Software to strengthen its presence and further improve customer support in North America.
Devia will offer a variety of web-to-print solutions, including RFP and RFQ consulting, template creation, skinning Infigo’s web-to-print platform, Catfish, software integration, and customizing MegaEdit, its flagship online editor. With the newly formed relationship, the company will be also able to increase its customer support to 13 hours a day.
‘We have been working with the Devia team for over 12 months now, and, in that time, we have seen a real increase in customer interaction and support,’ said Greg Young, customer success director at Infigo. ‘Their technical knowledge, customer service and web-to-print background bring a wide skill set to our Customer Success Team for all of our users to benefit from.
‘We decided from the start not to restrict the Devia team solely to our US customers, so it means that clients in Australia, the United Kingdom and mainland Europe get access to them as well. Being able to provide 13 hours of support a day, from both UK and US teams to our ever-expanding client base is somewhat unheard of and we are proud to offer it,’ concluded Young.
Steven OBrien, co-founder of Devia Software, added: ‘Our partnership with Infigo extends deep into our team here in the US. It not only extends support hours, but it also offers our clients access to a suite of resources who can assist them in other areas. Whether a salesperson needs to pitch a feature they are not currently using or a technical person is stuck on an issue with the API in a custom application, we’ve built and grown our team to handle these situations and to give our clients not only extended hours but extended options. We are thrilled to be a part of the journey.’