Torraspapel opens customer service center for Portuguese clients

Torraspapel, part of the Lecta Group, has presented its Portuguese distribution clients with two new tools aimed at offering them continuous improvements in service and processes. 

With its new Customer Service Center, Torraspapel Portugal is now able to respond to customers using a modern CRM platform for more effective, personalized service. Customers can now carry out their normal day-to-day operations with Torraspapel – from speaking with a sales manager to asking technical questions or requesting a sample – more quickly through a single contact number.   

The renewed Torraspapel Portugal website will facilitate customers’ access to product information, allowing them to easily locate what they need and purchase it on an updated e-commerce platform. The website also offers searches for certified and recycled products as well as the possibility of downloading each paper’s certifications on demand.

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