Bobst enhances UK customer services

Bobst UK & Ireland has enhanced its customer service offering in the UK with the appointment of Keith Elwis as its new web-fed service field technician.

Bobst enhances UK customer services

Elwis has more than 20 years of experience in the printing industry and joins the company from Beswick Machinery in South Africa, where he worked as a field service technician for over 13 years maintaining all lines of Bobst machinery.

His appointment is part of Bobst’s business unit services transformation program to ensure customer service remains at the core of the company’s business activities globally. The initiative has involved developing a dedicated web-fed customer service and maintenance team in the UK, with plans to grow the team further in the coming months. Previously, UK web-fed customers had to seek support from Italy (Bobst San Giorgio) and Germany (Bobst Bielefeld).

Graham Dolan, responsible for web-fed technical sales at Bobst UK & Ireland, said: ‘A dedicated web-fed customer support team here in the UK benefits our UK-based customers greatly – it is easily accessible and means we can respond quickly and efficiently.

‘We were finding it difficult to find a candidate with the required skillset for this position in the UK. Keith has exactly the record of training and experience necessary for offering customers the solutions they need and when they need them – keeping downtime to a minimum and resolving issues efficiently.’

Bobst’s UK web-fed service offering was established in response to customer feedback and allows the company to work more closely with customers to ensure their needs are quickly provided for. In his new role, Elwis will maintain machinery and resolve issues for web-fed customers in flexibles, on both a proactive and reactive basis. He will shortly be undertaking a five-week training program at Rotomec in Italy to further enhance his knowledge of Bobst technology.

‘Keith’s thorough knowledge of Bobst machinery will be instrumental in delivering technical support to customers at a new localized level,’ added Dolan.

Elwis commented: ‘With the transfer of Bobst’s web-fed services to the UK, it’s an exciting time to be joining the company. I’m looking forward to being able to help resolve any customer issues.’