Sato adds world’s first IoT label printer service

SOS is a maintenance service developed to provide virtual customer engineers that are always available around the clock. The service monitors label printers 24/7, 365 days a year to identify problems and provide support before they occur to ensure stable operations for customers. By analysing logged data with the permission of customers, SOS enables improved operating rates and efficiency. The service will be rolled out gradually, first in Japan and eventually in the US, Europe and the APAC region.

CL4/6NX printers feature universal functionality and design with plug-and-play connectivity and multiple languages which can easily be used by anyone around the world, in any work environment and infrastructure. As global demand for standardized and optimized operations grows, the SOS-ready CL4/6NX-J series offers remote monitoring and preventative maintenance to eliminate unplanned downtime which can seriously impact business.

Sato intends to expand its line-up of label printers with SOS compatibility in the future.

‘This game-changing real-time solution delivers great value to customers by minimising printer downtime,’ said Kaz Matsuyama, Sato president and CEO. ‘We are very excited to bring a new level of sophisticated support to offer stable operations and peace of mind for our customers.’