Heidelberg adds AI chat to production analytics

Heidelberg has expanded its Heidelberg Portal with an AI Performance Chat feature, allowing print shops to query production metrics including overall equipment effectiveness, makeready times, productivity and waste using natural language, with results returned as tables, charts and written explanations.

The feature is now available worldwide to all Print Shop Analytics customers in more than 18 languages, building on the Insights App that Heidelberg has offered for around four years. Rather than navigating dashboards and filters, users can ask questions directly and receive answers in a conversational format.

Pilot users report significant time savings in preparing management reporting. '

When I'm preparing for quarterly or shareholder meetings, I don't just need numbers; I also need context. In the past, that often took several hours. With Heidelberg AI Performance Chat, a single prompt is all it takes today,' said Marcel Willnow, authorized signatory at LUC Medienhaus in Selm.

'With the Heidelberg AI Performance Chat, we're making the handling of production data significantly more intuitive,' noted Jürgen Grimm, head of software at Heidelberg. 'It's intuitive, saves time, and helps make informed decisions faster.'