QuadTech launches Service Advantage with Proactive Care

QuadTech, a supplier of press automation options, will introduce Service Advantage with Proactive Care at drupa. The program enables printers to choose the level of service that best matches their needs based on installation, business and budget. The two-tiered plan includes a wide range of services such as preventive maintenance, training and technical support.

‘The instant a problem occurs on press, you start losing money,’ said Karl Fritchen, president of QuadTech. ‘Service Advantage with Proactive Care helps prevent problems before they start. You’ll see a dramatic reduction in downtime, as well as a decrease in the need to troubleshoot and schedule service calls. Plus, you’ll eliminate budgetary surprises such as additional service charges or the cost of software upgrades and replacement parts.’

For Service Advantage customers with remotely accessible equipment, QuadTech support staff can connect to each machine and camera to diagnose problems. They can see the user screens, diagnostic warnings, and workflow as if they were on-site with operators and maintenance personnel to offer support in the pressroom instantly at any time of day, no matter the location.

A QuadTech team will also visit customer’s sites annually to perform complete preventive maintenance on QuadTech equipment. The technicians will analyze systems and tune PCs, transports, scanners and anything motorized.

QuadTech’s offering is said to proactively identify and resolve issues in real time before they become costly problems. Technicians at the QuadTech US headquarters monitor a printer’s QuadTech equipment 24/7/365. Among the alerts that are constantly monitored are UPS battery life, RAID failures, hard disk life expectancy, press communication errors PC restarts, and cabinet temperature.

Other services available through the program include software upgrades, scanner replacements, and QuadTech’s Printers’ Edge training. Printers’ Edge includes a range of training options: self-paced online tutorials, online 3D simulators, and web-based, instructor-led training.

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