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  • 05 May 2021

Siegwerk strengthens customer service in Asia

Siegwerk has hired new process management and consulting specialists in Vietnam, India, Indonesia, and the Philippines to strengthen the customer service portfolio in the Asian market

Siegwerk has hired new process management and consulting specialists in Vietnam, India, Indonesia, and the Philippines to strengthen the customer service portfolio in the Asian market.

‘Over the last years, we have seen an increasing demand for our service solutions in Southeast Asia and India, especially in regard to ink room optimization and color management,’ said Ralf Thümler, global head of process management and consulting at Siegwerk. ‘By expanding our local expertise, we now become able to serve local customers even better and further strengthen our footprint in the growth markets across Asia.’

Siegwerk’s process management and consulting teams act in all relevant focus areas along its customers’ value chain, from the pre-press stage to further processing and across all printing applications. Therefore, they also support color and ink management, as well as the print set-up and finishing processes. 

The mutual exchange with customers’ experts is key for Siegwerk to realize any improvement project successfully. Together they analyze and optimize the production process, determine potential savings and motivate and train staff in all workflow changes afterwards.

‘Untapped potential for efficiency improvement often lies in the daily operation and in almost every ink room,’ added Thümler. ‘The strength of our process management and the consulting department is that it consists of a dedicated network of highly skilled local and global experts combining diverse technical and hands-on experience. We offer tailor-made services from one single source to concretely support the individual needs of each customer, whether it is about optimizing the processes in a print shop, identifying possible savings, or assisting in ink preparation and ink room management, our experts are on hand to add value across the packaging supply chain.’

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The Labels & Labeling global editorial team covers every corner of the world from Europe and the Americas, to India, Asia, Southeast Asia and Australasia with all the latest news from the label and package printing market.

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