IIJ to extend UK headquarters with dedicated customer center

IIJ has agreed terms to take on another building close to its headquarters on the same business park in Swavesey, near Cambridge, in the UK. The new premises will include dedicated print sample machines, including XYPrint 300 units, as well as a new large roll-to-roll single pass system fitted with a number of IIJ print engines. The equipment installed will allow IIJ to simulate many customer’s production environments, and provide customer demo and training work in a dedicated setting away from its production department, which has been expanding at an increasingly high rate in recent years.

John Corrall, IIJ managing director and founder, said: ‘This new building will become a dedicated customer center and forms the next step in our growth plans. Our goal is to concentrate our print sample, training and customer demo functions into a new dedicated building so as to further improve the acclaimed quality of customer experience that we provide. Having just celebrated our 10-year anniversary, it’s an obvious time to review our activities and business strategy.’

Corrall commented that a number of OEM customers for Konica Minolta printheads, who the company has worked with for six or eight years, have seen many of their staff promoted or moving on, meaning there is now a number of new engineers who don’t have a fraction of the inkjet experience that their predecessors built up.

‘While we don’t mind filling in these knowledge gaps as they appear, what is really needed is to get the new engineers to come to IIJ for our “deep” training courses. These courses – largely aimed at newcomers to inkjet – are also exactly what is needed by new staff working in “expert” companies. But if we are to increase the number of courses we provide then we also need to increase the space and equipment for them. And this is the goal of our new investment.’