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  • 26 Jul 2021

Mark Andy launches virtual resource platform

Mark Andy has launched an interactive online resource for global customer training and development

Mark Andy has launched an interactive online resource for customers that will provide an all-encompassing database of manuals, troubleshooting guidance, training videos and additional service support. The training portal, named my.markandy, has been designed with Mark Andy equipment owners in mind, including several Mark Andy brands such as Rotoflex, Presstek and Comco.

Heightened by the pandemic, customers requested a virtual hub of pertinent press maintenance and training information. With thousands of pieces of data available, maintenance professionals, press operators and any facility personnel have access to the knowledge that can help streamline pressroom productivity and operation.   
 
After working closely with customers for years and hearing requests for a centralized customer portal, Shannon Stamberger, director, Technology Center Operations at Mark Andy led the way in developing the intricate customer resource.   
 
Of its conceptualization, Stamberger said: ‘Our team in the technology center is in constant contact with our customers. Whether that’s for training purposes, maintenance help, application questions or something else, one of our top priorities is ensuring that our customers are advantaged to be successful. And my.markandy is what was born from identifying those pieces that are invaluable to our network of clients, through working to create a platform that is easy to navigate and all-encompassing.’  
 
My.markandy provides 24/7/365 support for users of current and legacy Mark Andy products. How-to guides, manuals and training videos supporting these machines are all available to registered users.    
 
The new training portal joins the wide variety of customer support services available through the converter, including spare parts, upgrades and retrofits, PM programs and technical service. Mark Andy customers can learn more about this service and register at my.markandy.com. 

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