Paper Converting Machine Company (PCMC), part of Barry-Wehmiller, has launched myPCMC, an online documentation portal, designed to elevate customer trust and ensure the safe operation, maintenance and ownership of all PCMC machines.
Known as myPCMC, the tool provides instant access to parts manuals, controls manuals, operator instruction manuals and training materials for their specific machines. After entering a personalized login, users can navigate to the documentation organized by location and machine.
Furthermore, the new portal also provides a platform for future documentation needs, sharing videos, 3D machine models and other interactive files.
‘This is a major step forward in providing our customers with easy access to critical documentation,’ said Doreen Deprey, PCMC technical publications leader. ‘Customers no longer have to wait for their documentation to arrive in the mail or with the shipment of the machine. They now can access the entire documentation from the office or at home at any time. We are excited to release myPCMC and feel it will help customers run and maintain their PCMC machines more safely and efficiently.’
The new portal is accessible on any computer or portable device connected to the internet.