UPM Raflatac delivers UHF tags to retail store in Kuwait

UPM Raflatac is supplying UHF EPC Gen2 tags to Future Communications Company (FCC) based in the State of Kuwait. FCC is the main distributor of Nokia phones and accessories in Kuwait and runs more than 30 retail stores. The company is implementing RFID technology at item-level in its retail showroom in Kuwait City to improve customer service and maximize the efficiency of inventory management.

UPM Raflatac’s DogBone tags are attached to mobile phone packages, while accessories are tagged with UPM Raflatac’s ShortDipole and Belt products. In addition to global functionality, these UHF tags provide security features (EAS) for anti-theft purposes. FCC has introduced intelligent shelves with RFID reader antennas that monitor the stock and provide automatic notification if stock levels fall below specified volumes. This results in fewer out-of-stock situations and increased sales, as RFID tagged items are easily located in the store or backroom.

FCC’s customers benefit from the RFID technology with enhanced customer service and reduced checkout times: the entire contents of a shopping basket can be scanned in one go at the point of sale. RFID also opens new opportunities for special promotions and cross-sales, as FCC has RFID enabled loyalty cards in use.

‘With RFID technology we’re able to increase both our sales and customer satisfaction. We expect savings of over 25 percent in operational costs and an equal increase in revenue. FCC selected RFID tags from UPM Raflatac as they provide reliable performance from the backroom to the point of sale, and they are available in a number of sizes. In future we also plan to utilize RFID in our supply chain management to reap the benefits throughout the chain, from manufacturing onwards,’ says Mr Talal Al-Awadhi, RFID specialist at Future RFID Company.