Domino UK makes double appointment

Hurst will work to ensure that Domino UK is organized to best respond to the needs of British manufacturers for coding, marking and printing solutions with a low total cost of ownership, and boost efficiency and minimize downtime.

Hurst has worked with Domino for 19 years, including in the role of director of sales channel development and product director. In his new role he will lead Domino UK's team of area and regional sales managers, business development managers and key account managers.

He said: ‘My key activities over the next few months will include developing a better understanding of the shape of the UK market, and the different sectors that we serve. I want to ensure that we fully understand our customer's needs, how we serve them and why we serve them in the way that we do.

‘We know that, for many of our customers, coding is a necessity and not something they see as part of their core business, and so it is important to them that the coding is as automated and seamless as possible.

‘We also understand that many of our customers are under pressure both internally and from external competitors. Therefore they need solutions that boost efficiency and enable them to remain competitive both in the UK and overseas.’

Cockett took up his new post earlier this year leading Domino's team of field-based service engineers and the technical team based at its headquarters.

He joined Domino from Bosch UK, where he was responsible for the aftersales team within its heating division. In his new role at Domino, Cockett will further develop the UK service team in order to support Domino's growing portfolio of coding, marking and digital printing solutions.

Cockett said said: ‘I believe that one of Domino's key differentiators is how they support their customers in the field. I think the critical factors in delivering world-class customer service include having an absolute understanding of what our customers want and striving to deliver a service that exceeds their expectations.

‘At the moment we are working hard to ensure that we fully understand what our customers expect from us and I am looking forward to the challenge of implementing new initiatives to ensure that the service we deliver is truly world class.’

Will Edwards, Domino UK general manager, said: ‘The appointments of Mike and Ian will help us move to the next level in terms of offering our customers the best possible service in a challenging and demanding environment, not just when a customer installs one of our products but all the way through that product's lifecycle.’