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  • 22 Jan 2020

Domino expands service and support team

Glen Hayden and Ernie Wilson, new technical support analysts at Domino

Domino has announced several new appointments in Service & Support team across North America as it continues to grow and invest resources in its digital printing business.

Two of the new personnel, Glen Hayden and Ernest ‘Ernie’ Wilson join Domino as technical support analysts. Their responsibilities will include handling phone support and escalations.

Hayden comes to Domino with 12 years’ experience as a senior applications sales and technical support specialist for Honeywell. He also spent over 20 years in the US Navy where he was an electrical officer overseeing the installation, maintenance, and upkeep of all electrical and electronics systems. He holds an MBA in Leadership and Management, and a Bachelor of Science degree in Electronic Systems Technology Management.

Wilson has 15 years of field experience in troubleshooting, repairing, maintaining, calibrating and testing a wide variety of medical and manufacturing equipment. For the last five years has been as a field service engineer with Videojet providing help desk support. Ernie has an Associate of Science degree in Electronic Engineering.

‘Very excited to have Glen and Ernie on our team. The appointments of these exceptional individuals illustrate another example of Domino enhancing and developing the service and support organization for our growing customer base, and the focus on providing an excellent customer experience,’ said Steve Daily, technical support manager.

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