Apex Dynamics, a high-precision gearboxes supplier to the food, packaging and automation sectors, has urged its customers to be on their guard against a wave of counterfeit products that have infiltrated the UK market in the last 12 months.
Apex’s products are specially designed with patented features around the bearings and seals of the gearbox. However, the company warns of the consequences of customers purchasing counterfeit products which do not meet quality or warranty standards.
‘The persons most hurt by these counterfeit offerings are our customers, who may make a purchase in good faith believing that they have come across a ‘too-good-to-ignore’ offer,’ said Mike Guilford, managing director of Apex Dynamics. ‘These fake goods do not match our products in terms of performance capability and safety standards, and we advise customers to only buy our products from authorized Apex Dynamics dealers and distributors.’
Customers are warned to be particularly wary of Apex branded gearboxes being offered for unusually low prices from sources in Asia. ‘These suppliers often turn out to be offering counterfeits which are nothing more than poor copies hidden beneath an attempt to match our designs. If you have any doubts about the authenticity of a product, please contact us before purchasing to verify that you are dealing with an authorized supplier,’ concluded Guilford.
All purchases of legitimate Apex Dynamics gearboxes come with a five-year warranty across the entire product range as well as lead times of three weeks or less compared to others’ with timescales of 15 weeks or more.