A new web portal is offering Bobst customers in the UK and Ireland access to fast, simple and convenient parts and service online ordering.
MyBobst provides real time stock information, delivery times and pricing for registered customers who can order machine parts, create favorites lists and receive free standard, two-day delivery on orders over 500 GPB (655 USD).
All registered users can view a personalized homepage dashboard which shows all recent activity, including parts ordered, quotations and open service orders. They can also access a range of resources and site-specific data, including information about their Bobst machines, a parts view function and access to digital machine drawings to facilitate easy ordering. The system also enables requesting field service technician visits.
‘MyBobst is a complementary service, in addition to the expertise and support offered by our customer care specialists via telephone,’ said Mike Rice, head of regional services at Bobst. ‘It is aimed at making it easier for customers to access services and solutions that we offer, at a time to suit them.
‘Real time product information and 24-hour ordering will assist customers greatly with their production planning and ensure machine uptime is maximized at all times. Delivery charges based on volumetric weight will also mean reduced costs for many. The service is fast, convenient and simple to use and its introduction represents everything that is important to Bobst as a company, great machine performance and even better customer satisfaction.’
The launch of MyBobst platform coincides with the upgrade of Bobst UK & Ireland’s software system which will link with the wider network, enabling smoother transactions and improved data management.