As part of its strategic plan to expand business in the US, Vetaphone has invested in a new spare parts facility and supply service in Richardson, TX, designed to offer its customers quick access to parts for the surface treatment systems with a promise of the next day delivery.
Vetaphone initially opened its parts supply service for American customers back in 2017. Still, due to significant growth in the past five years, the need for a larger and more streamlined facility became urgent.
‘Our original spare parts supply was opened to counter accusations that as a European manufacturer, we couldn’t support our customers as quickly as a US company,’ commented Eric Hopfensperger, Wisconsin-based support technician. ‘It soon proved to be a great asset with business ramping up once customers saw how quickly we could respond, and it’s just gotten a whole lot better since. We estimate to have up to 90 percent of all routine parts in stock for our corona systems and all sizes of electrodes up to 60in.’
The new spare parts warehouse, which has its dedicated team to offer prompt support and quick turnaround time, is being hosted by The Harman Company, representing Vetaphone in the southern USA, including Texas and the surrounding states. It is well-situated close to the major hub of DFW airport, enabling next-day delivery to most of North America. In the three months since it opened, the new spare parts operation has made almost 200 shipments.
‘This is a fantastic new support service not only for our customers in the States but also for those in Canada to the north and Latin America to the south, making the world’s number one surface treatment technology an easy choice to make,’ said Ted Wolski, sales manager for Americas at Vetaphone. ‘It will certainly play a big part in our plans for rapid growth, and we look forward to seeing what doors this opens for us stateside.’