XSYS, a new division of Flint Group, combining Flint Group Flexographic and Xeikon Pre-press, has completed equipment installations in Pakistan, China, and Mexico using its remote support tools.
For XSYS Prepress, Covid-19 restrictions on travel and entering customer premises brought the built-in remote capabilities of the ThermoFlexX equipment into the limelight. Thanks to the ability to set up, calibrate and bring machines online without being on-site, the company has continued with installations of its innovative and highly automated platemaking equipment no matter where in the world customers are based.
In Pakistan, a repro specialist Digital Process has taken delivery of a ThermoFlexX TFxX 48 digital imager to expand capacity in its flexo platemaking department.
‘This installation was only possible thanks to our advanced remote tools, which enable us to set up and calibrate the machine without being on-site. There are no special tools required to check laser focus, power, and beam quality as it is all built into the machine, commented Yves Vanryckeghem, technical manager for APAC at XSYS Prepress.
Zain Fazal, CEO of Digital Process, added: ‘After we set up the ThermoFlexX TFxX 48, Yves ran all the tests and configured the machine while sitting in Singapore. He monitored the whole process and even supported us over the weekend. To be up and running in just three days during this global crisis is just amazing.’
In China, Zhengyi Advanced Flexo Graphics has invested in two new ThermoFlexX machines to improve its platemaking capabilities. ThermoFlexX Catena-E UV LED exposure unit and a Catena-DL dryer/light finisher have been installed at its facility in Dongguan, both set up by XSYS’ local Chinese technician with remote support from Ypres, Belgium.
‘The Catena-E offers great remote tools, which means we are able to check and calibrate the UV-LED power without sending anyone on site. On the Catena-DL, we can check the UV-A and UV-C intensity and also verify the dryer temperatures, all done remotely,’ added Vanryckeghem.
When Graphiflex in Mexico was setting up an in-plant platemaking operation, it put its faith in an existing ThermoFlexX TFxX 48 imager, which was relocated from the repro company’s facility. The move took place under Martín Ayala's supervision, XSYS LATAM regional service coordinator, and technical support for ThermoFlexX, who offered remote assistance during installation.
With the machine coming online at the customer site, XSYS also provided training and support to the operator to ensure that the imager was thoroughly calibrated and production-ready.
‘Although this is a complicated process, the technical capabilities of the ThermoFlexX TFxX 48 imager meant that I could direct the engineers and the operator remotely,’ commented Ayala.
‘Not only do all of our ThermoFlexX platemaking products come equipped with comprehensive remote support capabilities, but the machines are also incredibly easy to use and have some very innovative automation features that really simplify the process. The evidence lies in the fact that machines have been installed by customers’ engineers guided remotely by the XSYS team. It really is quite extraordinary,’ said Christophe Lievens, director of sales at XSYS Prepress.
‘The crisis has certainly changed the way we work, but it has in no way hampered our efforts to support our global customer base. We are proud to help our global community of ThermoFlexX users through what is one of the biggest challenges of our lifetime,’ concluded Lievens.