Superior Labels cuts order times using Fasson Connect

Superior Labels was established in 1990 as a supplier of label products to the food, pharmaceutical, toiletries and automotive sectors. Until recently, Superior Labels ordered Avery Dennison’s Fasson labelstock via its website – placing up to 30 orders a day. Although the system worked well, it was time-consuming. In order to reduce delays and improve its ability to record and track orders, in November 2007 Superior Labels decided to move to an online ordering solution. Having chosen The Shuttleworth Management Information System (MIS), the next step was to integrate it directly with Avery Dennison’s Fasson Connect e-business portal.

Fasson Connect is an electronic ordering system that aims to save time and money by reducing paperwork and limiting the possibility for human error. Orders are processed directly and orders can be made 24 hours a day, seven days a week. Orders can even be pre-set. In addition, Fasson Connect offers increased security: all data is encrypted, and transmission is immediately confirmed. Using Fasson Connect removes the need for manual or double data entry, refocusing resources on value-added activities.

Gina Coplan, buyer at Superior Labels, said: ‘The benefits of using the Shuttleworth MIS together with Fasson Connect have been immediate. When we are placing up to 30 orders a day, this new system frees up valuable time. In addition, it virtually eliminates errors, ensuring that every order placed is correct.’

Avery Dennison assisted Superior Labels to ensure that their new system was linked in to Fasson Connect. ‘The people from Avery Dennison explained everything to me simply and clearly. Now Fasson orders are entered once and as soon as the order is approved in The Shuttleworth System the order is sent to Fasson to be processed. If there is ever a problem, we are also notified,’ she said.

In 2007, Fasson Connect enabled Superior Labels to save a minimum of six and a half working days on the ordering process alone – not counting the elimination of extra paperwork and the reduction of human error.