Edale appoints aftersales manager

In his new role, Barrett is to head up the UK manufacturer’s aftersales team and drive continuous improvements across the department. He will be responsible for implementing new customer-centric aftersales policies and strategies, improving customer relations and technical support capabilities, as well as overseeing the end-to-end post-sale process.

Barrett previously spent four years as aftermarket service manager for Asia and Pacific at Capstone Turbine. Edale identified Barrett’s experience as being ‘invaluable in helping to shape the future of the team’.

Barrett commented: ‘Edale has many new and existing clients that each have specific requirements when it comes to aftersales. By implementing a new team structure, it has allowed us to become more agile and react to those customers quickly and efficiently, providing either on site or remote support to avoid downtime on site. 

‘With the strategic implementation of a high-quality CRM system, this has allowed us to properly document and support customers from their initial contact through to resolution.  I look forward to continuing the development of the aftersales department as we take on a larger global customer base.’

Edale has also recruited two field service engineers in Asia.