Unilux opens service centers in Mexico and Costa Rica

Unilux will open service centers in Mexico City, Mexico, and San Jose, Costa Rica, to serve customers in Latin America and the Caribbean. Both centers will officially open on January 1, 2011, and will bring the total number of Unilux service centers worldwide to six. 

Victor Mejia of Flexi-Vel will manage the service center in Mexico City, which will primarily serve Unilux customers in Mexico and the Caribbean. Guillermo Gonzales of Cosalco will manage the service center in San Jose to offer service to Central and South American customers. 

‘Our new service centers should cut repair turnaround time to an average of two to three weeks for most repairs,’ said Raul Bernal, Latin America sales and project director. ‘By adding service centers in these locales, the customer can expect a quicker return on their repair due to eliminating three to five days in transit to and from the United States as well as eliminating the need to clear customs. Unilux repairs for customers in Mexico will remain in Mexico, while countries with import/export agreements with Costa Rica just need to follow a simple procedure. This will help everyone save time while significantly reducing the cost for the entire process.’ 

Bernal said labor rates more in line with Latin American countries will help Unilux customers save money. Furthermore, a language barrier would be eliminated. 

‘By sharing a common language, customers and service personnel can communicate technical information regarding ambient conditions and light usage that could help diagnose problems more accurately and efficiently,’ Bernal said. 

Gonzalez has been a service technician and salesman in flexographics for Representaciones Cosalco in San Jose, Costa Rica, for the past seven years. He specializes in narrow and wide web printing presses, extrusion, laminating and bag machines, and auxiliary equipment. Before that, he spent 19 years at Empaques Universal, one of the largest packaging plants in Central America, as maintenance manager and then as production manager. He holds a degree in electronics engineering from Universidad Internacional de las Americas in San Jose. 

Mejia has been a service technician manager for Flexi-Vel for the past eight years, also specializing in narrow and wide web printing presses, extrusion, laminating and bag machines, and auxiliary equipment. Before that, he spent ten years in the converting field as a maintenance and field technician for Suministros Especiales and was a line supervisor at Trailer Cherokee for four years. He holds an engineering degree from Universidad Nacional Autonoma de Mexico in Mexico City. 

Unilux, headquartered in Saddle Brook, New Jersey, is in its 48th year of designing and manufacturing industrial surface inspection lighting systems for the textile, printing/converting, metals and papermaking industries and heavy-duty strobe lighting systems for the film and video industry. 

Click here for more stories about Unilux on L&L.com.