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  • 09 Apr 2020

AMS Spectral releases upgrade to remote support packages

AMS Spectral releases upgrade to remote support packages

On-sight live is an optional upgrade to AMS Spectral UV's EverCare remote support packages, which provides a plug-and-play hardware kit to directly communicate with the service technician via a live, interactive video and audio connection.

The technician will see what you see and be able to provide visual onscreen guidance about how to address the issue while talking you through the needed actions via a two-way headset.

Each on-sight live hardware kit includes a tablet computer, pre-loaded with the required software, in a protective case and wireless noise-cancelling headphones with built-in microphone. These come packaged in a hard-shell case for easy and safe storage in rugged environments when not in use.

Both parties can collaboratively draw on the video being shared in real time; the drawings maintain orientation and position on the video feed.

On-sight live also features low-bandwidth modes to allow for better collaboration in less-than-ideal communication conditions. On-sight live requires a Wi-Fi connection or a mobile hotspot connection.

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