Grafotronic offers remote assistance to customers

With Grafotronic Connected, all customers are constantly online with the headquarter in Warsaw. The machines are monitored in real-time, 24/7. 

Hubert Stasinski, head of service at Grafotronic, said: ‘We can detect any abnormality in machine functions and can act long before something happens. Our service team can take immediate action and guarantee efficient production for our customers. The main idea is that our customers should be in safe hands. We take care of the machine and they can focus on their business.’

The other new feature is the Connected+ App. It is a tool for production managers and owners to find production bottlenecks and increase output of the machines. The app collects data from all Grafotronic machines in the plant. It measures waste, uptime, daily production, overall equipment efficiency and other job statistics. With this tool, Grafotronic customers can be in full control of their internal performance and boost productivity by making production more efficient.

The Connected+ App is now available in the Apple App Store.