Flxon expands customer service in Mexico

Flxon has moved to expand its customer service offering in Mexico by doubling of its bilingual customer service team specialists and extending its Customer Priority Service (CPS) program.

Efrain Martinez, Flxon’s business development manager for Latin America

Flxon offers and distributes an array of products and services to the US, Canadian and Latin American markets, with an emphasis on print efficiency through advanced technology, focused concentration on quality and sustainability, and being a trusted advisor to the flexographic and rotogravure printing industries.

CPS allows its customers to more easily receive quicker service relating to the Swed/Cut brand of doctor blades and Flxon’s own G2 ProProducts line of products and services.

Flxon has established direct access to its team of bilingual specialists via two email hotlines (wecare@flxon.com and order@flxon.com) which are monitored seven days a week, assuring a response within minutes from members of its customer satisfaction, technical and operations departments. They are able to quickly process inquiries, provide answers to technical questions, place new orders, track existing orders and schedule on-site plant visits, Flxon said.

Flxon said CPS has already proven to be a successful way to communicate with its customers in the US and Canadian markets, and has now been extended to Mexico owing to a rapid increase in the number of customers gained in the country’s market. There are also plans to take CPS further and offer it to customers in the Dominican Republic shortly.

Efrain Martinez, Flxon’s business development manager for Latin America, said: ‘This expanded level of service allows Flxon to better meet the needs of our rapidly growing customer base in Mexico.’

David Pittman

David Pittman

  • Former deputy editor