Italian manufacturer Omet has launched a new spare parts department with dedicated service for supplying original parts for new and older lines of its products.
Omet has been committed to customer care to achieve interactive and real-time assistance by increasing the precision of diagnostics and implementing a digitalized value chain. According to the company, the new spare parts department opened a few months ago, has already been appreciated by the market for the efficiency and speed of its services, as emerged from some recent surveys.
‘Our goal is to ensure our customers’ productivity always at the highest level,’ said Marco Pagani, spare parts department manager at Omet. ‘With this aim, we created a specific warehouse for the supply of spare parts, and we guarantee express shipments the same day we receive the request. Also taking advantage of the work of our foreign branches, we work every day to get the right spare part, in the right place, at the right time.’
The service is taking advantage of a new, extended warehouse management system to maximize efficiency. Further digitalization of the service is planned for the near future, in addition to direct contact and visits to customers’ facilities.
‘Reliability is one of the pillars on which Omet has built its reputation,’ commented Marco Calcagni, sales and marketing director at Omet. ‘We make increasing investments in customer care and in active policies towards customers because market satisfaction is our priority: our machines and our services must bring efficiency, productivity, and profit to the customer’s home.’