Tresu has created a Customer Care business unit in order to provide its customers with lifetime support and help customers drive down excess waste, cost and down time.
Tresu Customer Care aims to help customers increase their overall equipment effectiveness (OEE), which impacts the costs of production and yields a lower cost to print. The unit’s two goals are to maximise uptime and drive down the cost to print.
Henrik Kristensen, vice president, Tresu Ancillary and Customer Care, said: ‘Today’s production environment is far different than it was only a few years ago. Repeatable quality, shorter runs at short notice, reliable workflows and optimal uptime are what printers need to compete effectively today. These and other issues like reducing waste and energy consumption are what the new Customer Care program helps to deliver with expert and timely support.’
Among the features of the comprehensive program are a technical hotline for urgent assistance; scheduled maintenance; spare part assistance and an online webshop with original spare parts and consumables, ready for daily shipments. Augmenting those provisions are programs of remote management, machinery upgrades and hands-on training at Tresu’s training and demo Center in Denmark.
All Tresu customers, including those with chamber doctor blade systems, pumps and printing machine equipment, will benefit from the Customer Care service, that now includes both reactive and preventative maintenance support.
Ronni Nielsen, vice president Tresu Solutions, concluded: ‘With the new Customer Care concept and the future features that are planned, Tresu continues to build its position as a global supplier helping its customers drive down the cost of printing. Our team members are dedicated to help converters maximise uptime, eliminate waste, accelerate and ensure repeatable high-quality print with a program of support designed for their requirements.’