As part of an organizational restructure to place a focus on service, Komori America has promoted Henning Matz to the role of director of service.
Matz joined Komori America as director of KomoriKare in 2016 after a 25-year career at Webpro, Inc. where he held the positions of vice president and president.
In his new role he will oversee all service personnel and customer experiences with an emphasis to continually improve upon and intelligently streamline the company’s service support.
Matz is joined by Daniel Shinomiya, who joined Komori America in 2017 after 11 years in the automotive and manufacturing industries. Shinomiya, service project manager for Komori, is currently responsible for overseeing the analytics and interpreting data of the service department. He will assist Matz in optimizing service initiatives.
Isamu Sato, vice president of service, will also be part of the team, with a focus on research and development and special projects concentrated on continuous improvement.
Komori America has restructured its service department to better align its operations with the company’s Vision 20/20 initiative.