Omet has launched Nova, a multi-language, virtual access application for remote service and installations managed directly from its offices in Italy.
Nova was developed and tested just before the pandemic and tested last year during the lockdowns. It enables instant translation in 64 languages and is managed directly from Omet offices. The application allows technicians to work in the customer's virtual reality and guide the local staff to solve problems efficiently.
‘What distinguishes this application from the others is the instant translation and the ease of customer interaction. Thanks to Nova, over the recent months, we have been able to solve customers’ requests in all continents without the physical presence of our technicians,’ said Antonio Muraca, assistance manager at Omet. ‘We managed to carry out maintenance and complete replacement of machine parts, virtually guiding the staff on site. We already had the opportunity to successfully test the application during the lockdown, and we think Nova will be the protagonist in the future also for remote installations carried out by local collaborators.’
After completing the registration process, Omet’s team will immediately identify each converter and its machines. The technician will operate and guide local staff with maximum safety, thanks to various tools recognizing the context, including potential dangers and machine operating mechanisms.
‘The Nova is already active globally and represents a revolution for the world of assistance. With the pandemic underway, it becomes the key to manage any type of remote technical intervention, from installation to fault repair, without any delay or loss of effectiveness. However, Omet does not consider it a simple goal, but the first step towards an even more ambitious goal: 24h assistance,’ commented Marco Calcagni.
The Nova application is available for Android and iOS devices, and it will be included in sales contracts starting from 2021.