QuadTech launches new service packages

Press control specialist QuadTech has launched a two-tier service plan to allow customers to choose the level of service they need based on installation, business and budget.
 
Service Advantage with Proactive Care was introduced at Drupa 2012, and enables printers to choose the level of service that best matches their needs based on installation, business, and budget. The two-tiered plan includes a wide range of services such as preventive maintenance, training and technical support.
 
The system is designed to proactively monitor QuadTech equipment to check for issues before they arise and become more difficult, and costly, to resolve. Technicians at the QuadTech US headquarters monitor a printer’s equipment year-round, monitoring a range of metrics, such as UPS battery life, RAID failures, hard disk life expectancy, press communication errors, PC restarts and cabinet temperature.
 
The program includes remote access functionality, which allows QuadTech support staff to access and monitor key equipment information remotely, and diagnose problems. Support staff can see the user screens, diagnostic warnings and workflow as if they were on-site with operators and maintenance personnel.
 
A QuadTech team will also visit sites annually to perform complete preventive maintenance on installed QuadTech equipment. Technicians will analyze systems and tune PCs, transports, scanners and anything else motorized.
 
Other services available through the program include software upgrades, scanner replacements and QuadTech’s Printers’ Edge training, which includes a range of training options: self-paced online tutorials, online 3D simulators, and web-based, instructor-led training.
 
Karl Fritchen, president of QuadTech, said: ‘The instant a problem occurs on press, you start losing money. Service Advantage with Proactive Care helps prevent problems before they start.
 
‘You’ll see a dramatic reduction in downtime, as well as a decrease in the need to troubleshoot and schedule service calls. Plus, you’ll eliminate budgetary surprises such as additional service charges or the cost of software upgrades and replacement parts.’

Read more on QuadTech here
Read more on Drupa 2012 here